Terms and conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Honest Living’s relationship with you in relation to this website.

Terms and conditions to the use of this website

The terms ‘Honest Living”, ‘the company’, ‘our’, ‘us’ or ‘we’ refers to Honest Living Ltd, whose registered office is Honest Living Ltd, Unit D4 Avondale Works, Woodland Way, Kingswood, Bristol, BS15 1PA. Our company registration number is Registered in England No. 7162846. The terms ‘the customer’, ‘you’ or ‘your’ refers to the user or viewer of our website and/or a client, purchaser or customer of Honest Living Limited.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Honest Living and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Honest Living takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Confirmation of order

Confirmation of an order will only be sent when all details have been agreed with Honest Living, and the first payment has been made. Once Honest Living sends this confirmation and payment has cleared, there is a binding and legal contract between you and the company. No addition or alteration to the order will be valid unless agreed in writing by us. In the event of such alteration a surcharge may be made at the discretion of Honest Living.


On confirmation of order we ask for a £2,000.00 deposit, the first interim payment is 40% of the total order and is required 1 week before we start building the project in the workshop, the second interim payment is 40% of the total order and is required 1 week before delivery or installation, the remaining amount will be paid upon completion once a handover has taken place. If you delay your agreed delivery or installation, the payment will still be due, unless otherwise agreed in writing with Honest Living.

We reserve the right to charge interest on overdue payments at 3% above the current UK base rate which will be calculated on a daily basis. In the event of late or non payment and without affecting any other rights or remedies of the company, we shall be entitled to either suspend delivery of the goods and their installation without notice and charge interest until all amounts owing (including accrued interest) have been paid in full or terminate the contract by notice to you in writing.

All products supplied and or manufactured by Honest Living, remain the property of the company until all payments have been made in full. For late or non payments post part or full installation, we reserve the right to remove these products and accept no liability for damage to the property in doing so.


Once you have ordered an installation, we will contact you to agree a date on which the installation will start. If the installation you require is not a standard installation (for example, it includes moving services, connection services or building works) this may incur further charges and you may be asked to enter into a further agreement with us for these works.

Prior to installation you are responsible for:

Notifying the installer of any particular features which you know about the property which may make the installation more difficult than expected. We will assume that your property is not subject to any listing and that the installation works will not contravene any planning conditions or obligations unless you tell us otherwise.

Ensuring that you will not make any material alterations in the rooms to be fitted, and that in particular you have not installed, relocated or removed any fixed items that you have not told us about before we entered into the contract.

Ensuring that existing wiring, gas, water and waste pipework within the Property is generally of a legal and good workman-like standard. In particular, you acknowledge that you have checked the walls and floors are sound. You are responsible for locating any hidden wiring or pipework and the Installer shall not be liable for any damage caused by or in connection with any hidden conduits.

Checking that any appliance, accessory or component supplied by yourself is suitable for use with the goods for example, if you decided to retain your own taps you would need to make sure they are compatible with your new sink.

Removing all of the contents from the room where the installation is to be carried out. The installer may reasonably refuse to start work where this has not been done and you will be responsible for any delays (and the cost of any such delays) which arise as a result.

You are advised not to decorate rooms (except the space where front frame furniture is to be installed) prior to installation in order to avoid minor incidental damage caused during installation.

Stone worktops

Once the kitchen is installed the stone masons will visit to template your worktops (if applicable). They will then return 2 to 4 weeks later to fit the worktop.

Variations in colour

The customer will be shown colour, timber and worktop samples. Due to the nature of some of the paints, timbers and worktops used there will be natural variations in colour and surface markings. No guarantee is given that the furniture and worktops supplied will be an exact replica in terms of colour and surface markings to those offered in the samples provided.

Fitting tolerances

Voids and fillers surrounding the installed furniture are part of normal fitting practice and cannot be accepted as a basis for complaint.


If the agreed delivery date is extended after signing the confirmation of order, the Company reserves the right to make a charge for the storage of your furniture.


Cancellation of orders will only be accepted if Honest Living has agreed in writing and on condition that you reimburse the company all costs and expenses or losses and damages resulting from the cancellation.

Covid-19 Update - We are open!

Our showroom and workshop is now open with consultations by appointment only. Reach us on hello@sustainablekitchens.co.uk to book.